From founder-led HR to a documented people function in 90 days
A fast-growing diagnostics chain scaling past 300 employees had no policy framework, no documented processes and rising attrition among clinical staff.
Multi-centre healthcare provider
24
Policies live in 90 days
4
Centres on one framework
31%
Drop in first-year exits
— The challenge
- —Policies existed only as email precedent and verbal practice
- —Inconsistent leave, shift and overtime handling across four centres
- —Rising attrition among nursing and lab technicians
- —No POSH committee or documented grievance route
— What SPARK did
- 01Deployed 24 core policies from the SPARK library, customised to clinical operations
- 02Standardised shift, leave and overtime rules across all centres
- 03Constituted the POSH committee and trained it
- 04Built a documented onboarding and confirmation process with clear ownership
- 05Trained centre managers on applying the framework consistently
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